Refund & Returns Policy – Noble Dose
At Noble Dose, we are committed to providing quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review the policy below to understand the conditions for returns, refunds, and exchanges.
Return Window
Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed, we will not be able to offer a refund or exchange.
Eligibility for Returns
To qualify for a return:
- The product must be unused, unopened, and in its original condition
- The item must be returned in its original packaging
- A valid proof of purchase (order number or receipt) is required
- The product must not be damaged due to misuse or mishandling
Products that have been opened or used will not be eligible for return due to hygiene and safety reasons.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used wellness products
- Personal care items once unsealed
- Products purchased on sale or clearance, unless they are defective
Return Process
To initiate a return:
- Contact our support team on WhatsApp: 03354305383
- Provide your order number and reason for return
- Wait for approval and return instructions
- Send the product back only after confirmation
Returns sent without prior approval may not be accepted.
Refund Policy
Once your returned item is received and inspected:
- You will be notified regarding the approval or rejection of your refund
- If approved, the refund will be processed within 3 to 7 working days
- The amount will be credited to your original payment method
Late or Missing Refunds
If you have not received your refund:
- Recheck your bank account
- Contact your bank or payment provider, as processing times may vary
- If the issue continues, contact us on WhatsApp: 03354305383
Exchanges
We only replace items if they are defective or damaged.
If you need an exchange:
- Contact us on WhatsApp: 03354305383
- Provide product details and images as proof
Return Shipping
- Customers are responsible for return shipping costs
- Shipping charges are non-refundable
- If a refund is issued, return shipping cost may be deducted
- Delivery time for exchanged items may vary depending on your location
Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours of delivery
- Provide clear images or videos as proof
- We will arrange a replacement or refund accordingly
International Orders
For international orders:
- Customers are responsible for customs duties, taxes, and local regulations
- Noble Dose is not responsible for delays caused by customs
- Return processing may take longer for international shipments
Need Assistance
For any questions related to refunds, returns, or exchanges, contact us on WhatsApp: 03354305383